Abstract :

Hospital Infrastructure And Advanced Medical Facilities Form The Physical Foundation On Which Patient Trust And Clinical Outcomes Are Built, Yet Their Contribution To Patient Experience Is Often Overshadowed In Healthcare-quality Research By Process And Interpersonal Factors. This Paper Examines The Role Of Hospital Infrastructure, Ranging From Bed And Ward Design To Diagnostic Imaging, Critical-care Facilities, And Digital Health Systems, In Shaping Patient Experience And Satisfaction, With Reference To Multi-specialty Hospitals. As Patients Increasingly Evaluate Hospitals On Tangible Cues Such As Cleanliness, Equipment Modernity, And Comfort Of Physical Spaces, Infrastructure Investment Has Become A Strategic Lever For Differentiation As Much As A Clinical Necessity. Primary Data Was Collected Through Structured Questionnaires Administered To Patients Across Three Multispecialty Hospitals Of Varying Infrastructure Maturity, Supplemented By Secondary Data Drawn From Hospital Annual Reports, NABH Infrastructure Standards, And Published Healthcare-management Literature. Findings Reveal That Operation Theatre And ICU Facilities, Diagnostic Equipment Quality, And Cleanliness Are The Strongest Predictors Of Patient Satisfaction, While Signage And Wayfinding Remain Comparatively Weak. Hospitals With Modernised Infrastructure And Integrated Digital Systems Recorded Measurably Higher Satisfaction And Shorter Length Of Avoidable Stay Than Hospitals With Ageing Infrastructure. The Paper Concludes With Recommendations For Phased Infrastructure Modernisation, Digital Integration, And Patient-centred Facility Design To Strengthen The Role Of The Built Environment In Healthcare Service Quality.

Published:

03-5-2018

Issue:

Vol. 18 No. 5 (2018)

Page Nos:

17-23

Section:

Articles

License:

This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

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