Abstract :

The Customer Relationship Management (CRM) System Is A Web-based Application Designed To Efficiently Manage Customer Data, Track Interactions, And Improve Organizational Relationships With Clients. Traditional Methods Of Managing Customer Information Using Manual Records Or Spreadsheets Are Inefficient, Error-prone, And Difficult To Maintain. The Proposed System Leverages Modern Web Technologies Such As HTML, CSS, JavaScript, Python (Flask), And SQLite Database To Provide A Centralized Platform For Storing, Updating, And Retrieving Customer Information. The System Enables Administrators To Manage Customer Records, Monitor Communication History, And Generate Analytical Reports, Thereby Improving Business Decision-making And Customer Satisfaction. The Implementation Demonstrates Enhanced Data Security, Faster Processing, And Improved Operational Efficiency, Making The System A Reliable Solution For Modern Customer Relationship Management.

Published:

07-4-2026

Issue:

Vol. 26 No. 4 (2026)

Page Nos:

1378-1381

Section:

Articles

License:

This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

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